Refund policy

Last updated: October 8, 2026

We want you to be happy with your purchase. If something isn't right, you can request a return within 30 days of delivery.

Eligible returns

• The item must be unopened, unused, and in its original, sealed packaging.
• Proof of purchase (order number or receipt) is required.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, and we will cover the return shipping cost.

How to start a return
Email us at squishydohh@gmail.com with your order number and the reason for the return. We will reply within 2 business days with approval and return instructions. Please do not send items back before your return is approved, as unapproved returns cannot be accepted.

Return shipping
For returns that are not due to our error, the customer is responsible for return shipping costs. Return shipping costs are non-refundable.

Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

Exchanges
To exchange an item, return the original item for a refund and place a new order for the item you want.

Non-returnable items

Opened or used items and gift cards cannot be returned.

 

Contact
Squishydoh (Real International LLC)
2-17 Hartley Pl, Fair Lawn, NJ 07410
squishydohh@gmail.com