Shipping policy
SHIPPING POLICY
Last updated: September 16, 2026
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your order weight and destination. Estimated delivery times after processing:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
Delivery times are estimates provided by the carrier and are not guaranteed. Squishydoh is not responsible for delays caused by the shipping carrier, weather, customs, or other events beyond our control.
3. Shipping Destinations
We currently ship only within the United States, including Alaska and Hawaii (additional delivery time may apply for these destinations). We do not offer international shipping at this time.
4. Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after the shipping confirmation is sent.
5. Lost, Stolen, or Damaged Packages
Squishydoh is not responsible for packages lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivery but you have not received your package, please contact the shipping carrier directly. If your item arrives damaged, contact us within 7 days of delivery at squishydohh@gmail.com with photos of the damaged item and packaging, and we will work with you to resolve it.
6. Incorrect Shipping Address
Please double-check your shipping address at checkout. Squishydoh is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away at squishydohh@gmail.com and we will do our best to correct it before shipment.
7. Questions
For any shipping-related questions, reach us at squishydohh@gmail.com.